Privacy Policy

Updated on February 9, 2024.



This Privacy Policy explains how Shadeconnector/Shademate/Shadetool ("we") collects, uses, discloses, processes and stores information. In this Privacy Policy, "personal data" means information that can be used to identify an individual, whether from that information alone or from other information about that individual that we have access to. We collect personal and non-personal data necessary to enable and facilitate the best possible user experience. We will use this information strictly in accordance with this Privacy Policy.


What information is collected and how do we process it?

Types of Personal Data Collected

The purpose of collecting personal information is to provide you with products and/or services and to ensure that we comply with applicable laws, regulations and other regulatory requirements. You have the right to choose whether to provide the information we request, but in most cases, if you do not provide your personal information, we may not be able to provide you with our products or services or respond to your inquiries. Features and services that may require the collection of your personal information include:



When registering a new Account, you will need to provide an email address or a user name to use as the account name and create a password. Your account and password will be encrypted and stored to our servers. During your interaction with our products, we may further collect your nickname, language preference or time zone information in your account.


After-sales service/Feedback:

When you use the feedback function in the Shadeconnector/Shademate/Shadetool APP, we will collect your account and feedback content in order to deal with your problems and device failures in a timely manner.


Information you choose to provide to us

Location information: When you enable the positioning function of your mobile device through system authorization and use location-based services, we will collect and use your precise location information so that you can use the Shadeconnector/Shademate/Shadetool APP to configure the network with your smart device. And when you use our astronomical time-based timer, *based on your consent*, we collect non-precise geolocation information about you. You can turn off location services in the system of your mobile device to stop our collection of your location information.


Camera Information: After enabling the camera permission, you can use this function to scan codes and take pictures/videos. Please know that even if you have agreed to enable the camera permission, we will only obtain information when you actively scan the code and shoot with the camera. You can turn off camera access in your mobile device system.


Photo/video access and upload of album (picture library/video library): You can use this function to upload your photos/pictures/videos after enabling the album permission, so as to change the user avatar/device picture/scene picture, and report the device Use the functionality of the question to provide proof. When you report a problem with your device, we will use the photos/images you upload to locate your problem. You can turn off album permissions in your mobile device's system.


Bluetooth permissions: You can enable Bluetooth functions after enabling Bluetooth permissions, including device discovery and device network configuration. In these functions, we will communicate with terminal devices through Bluetooth. Please know that even if you have agreed to enable Bluetooth permissions, we will only use Bluetooth for communication in the following scenarios: on the home page, on the Add Device page for device discovery, and on device network configuration, you can turn off the Bluetooth function in the system of your mobile device.


Additional services based on storage permissions: We apply to you for this permission in order to ensure the stable operation of the Connector APP. After you enable our permission to read/write your device storage, we will read or write necessary information such as pictures and crash log information from your device storage space to provide you with information to publish or Local recording of crash log information and other functions.


You understand and agree that the above additional services require you to turn on your location information (geographical location), camera (camera), photo album (picture library), internal and external storage, and Bluetooth in your device to enable the collection and collection of information involved in these permissions. You can check the status of the above permissions item by item in your device settings, and decide to turn on or off these permissions at your own discretion. Please note that when you open any permission, you authorize us to collect and use the relevant personal information to provide you with corresponding services. Once you close any permission, it means that you cancel the authorization, and we will no longer continue to collect based on the corresponding permission. and the use of related personal information, it cannot provide you with the services corresponding to this permission. However, your decision to close the permission will not affect the previous collection and use of information based on your authorization.


Information We Collect Automatically

Mobile device information: When you interact with our products, in order to ensure your normal use of our services, maintain the normal operation of our services, and improve and optimize our service experience, we will automatically collect mobile device information, such as device model, operation System, Android ID, wireless connection information, operating system type and version, application version number, push notifications Identifiers, log files and mobile network information. Mobile device information is stored on the mobile device side and will not be automatically uploaded without your permission.


APP log information: When you use our application, your operation records will be recorded, including when and what operations are performed on the application. The APP log information is stored on the mobile device, and the APP log information will not be automatically uploaded without your permission.

Information about smart devices

Basic information of smart devices: When you use smart devices connected to our services, we may collect some basic information of smart devices, including device MAC, online status, activation time, firmware version and upgrade information.


Smart device log information: When you use a smart device, your operation records will be recorded on the smart device, including the time and operations performed on the smart device. Smart device log information will not be automatically uploaded without your permission.


We process your information for the following purposes:

To provide you with services: We process your account and profile information, device information, usage information, location information and smart device-related information to provide the products and services you request. The legal basis for such processing is the performance of our contract with you in accordance with our Terms of Use.


To improve our services: We process your device information, usage data, location information, and smart device-related information to ensure the functionality and safety of our products, to develop and improve our products and services, to analyze the efficiency of our operations, and to prevent Fraud or misuse occurs. The legal basis for such processing is our performance of the relevant terms of use in our contract with you.


Who we share your information with


We do not sell your personal data. We also do not share any of your personal data, except in the limited circumstances described here. We may disclose your data to the following entities if necessary to achieve the purposes described in this notice:


Disclose your personal information to third-party service providers who provide us with certain business-related services, such as customer support services, email sending services, and other similar services, to ensure that they can provide services for us.


In the event of a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or stock (including, without limitation, in connection with any bankruptcy or similar proceeding), to affiliates or Other third parties disclose your personal information. In such event, you will receive explicit notice of changes in ownership, incompatibilities with new uses of personal information, and choices regarding personal information via email and/or our website.


Where we deem necessary or appropriate:

(a) to comply with applicable laws and regulations;

(b) to comply with legal process;

(c) to respond to requests from public bodies and governmental authorities, including those outside your country of residence;

(d) to comply with our terms and conditions;

(e) protect our operations, business and systems;

(f) protect the rights, privacy, safety or property of us and/or other users, including you; and

(g) seek available remedies or limit the damages we are required to provide.


Disclose your personal information to a subsidiary or affiliated company of the company to conduct business activities on a regular basis.


Except for the third parties mentioned above, we only disclose your personal information to other third parties with your consent.



Data subject rights

In accordance with applicable law, you have the right to object to or request the restriction of the processing of your personal data and to request access, correction, erasure and portability of your personal data.


Most laws require that requests made by personal information subjects be subject to specific requirements, and this Privacy Policy requires that your requests be in accordance with the following

The following situation:


  1. Please send an email to to request the processing of your personal data. We will respond to your request within 30 days.


  1. Provide sufficient information so that we can verify your identity and ensure that the requester is the subject of the requested information or a legally authorized person;


You can

- request access to the personal information we process about you;

- ask us to correct inaccurate or incomplete personal information about you;

- request deletion of your personal information;

- request temporary or permanent restrictions on our processing of some or all of your personal information;

- require us to process your information based on your consent or a contract with you, and where we process your information automatically, transfer personal information to you or to a third party;

- choose to object to or object to our use of your personal information when it is based on your consent or our legitimate interests.


Deletion of the account

You can find the Delete function through "Settings at the upper left corner > Settings > Account Deletion"

The deletion will take effect immediately, and all information under the account will not be retrieved, please operate with caution.



Security measures

We are committed to keeping your personal data safe. To prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and protect the information we collect. To safeguard your personal data, we have the following security procedures and technical and organizational measures in place:


All data stored on the server will be graded according to the importance and sensitivity of the data, such as whether it contains personal data. All confidential information of users will be securely encrypted for storage.


The data exchange is performed by secure sockets layer (SSL) encryption.


All server clusters used for cloud platform data storage and processing are set up with access control.


Periodically review practices regarding the collection, storage and processing of information, including physical security measures, to prevent unauthorized access to systems.


Children's privacy

It is our policy not to require personal data from minors or offer to send any promotional materials to persons in that category. We do not seek or intend to seek to receive any personal data from minors. Should a parent or guardian has reason to believe that a minor has provided us with personal data without their prior consent, please contact us to ensure that the personal data is removed from any of our services.


Our Services are not directed to individuals under 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at



Contact us

If you have any questions about our practices or this Policy, please contact us as follows: